RIGHT TO WITHDRAW FROM CONTRACT
The consumer has the right to withdraw from the contract within 14 days of taking over the goods to the provider at the contact e-mail address firstname.lastname@example.org, without having to give a reason for his decision. The return period begins one day after the collection date. The only cost charged to the consumer in connection with withdrawal from the contract is the cost of returning the goods. The goods must be returned to the seller no later than 30 days after the notification of withdrawal from the contract (purchase).
He must return the goods received undamaged and in the same quantity, unless the goods are destroyed, damaged, lost or their quantity has decreased through no fault of the consumer. The manufacturer of the article also prescribes its original packaging (in accordance with Article 36 of the Consumer Protection Act). Since the packaging is an integral part of the item, it must also be included in the case of a possible return in the same condition it was in when the item was received (ie undamaged and in the same quantity). When returning items, only the value of the items will be refunded, excluding shipping costs. When returning items where a promotional code has been used, this will be considered as a discount and only the amount actually paid will be refunded. The amount paid is returned to the user’s TRR.
Refunds will be made immediately after receiving and inspecting the returned products, but no later than within 30 days of receiving the notice of withdrawal from the contract. Payment refunds are made to the buyer’s TRR or Paypal account. The return of the received goods to the company within the withdrawal period is considered a notice of withdrawal from the contract. The return option does not apply if the consumer has opened the security seal.
For goods that were manufactured or ordered according to the exact instructions of the consumer, adapted to his special needs or due to their nature are not suitable for return, it is not possible to withdraw from the purchase or return the goods and refund the purchase price.
RETURN OF PRODUCTS
Items can only be returned to the seller with a copy of the invoice. Make the return to the seller’s address:
The Fig, Miklošičeva cesta 22, 1000 Ljubljana.
Shipping costs are always borne by the sender, unless otherwise agreed in advance. We do not accept ransom payments. We advise you to use a reliable delivery service that allows you to track your shipment and to properly prepare the items for transport.
Items have a warranty if it is stated so on the warranty card or invoice. The guarantee is valid if the instructions on the guarantee sheet are followed and upon presentation of the invoice. The warranty periods are indicated on the warranty sheets or on the invoice. Warranty information is also provided on the article presentation page. If there is no warranty information, the item has no warranty.
When is an error real? Especially when: · the article does not have the properties that allow its normal use · the customer is handed an article that does not match the model, the only exception being the models shown for notifications.
How is the suitability of the item checked? It is checked with another, faultless item of the same type, and at the same time with the manufacturer’s statements or indications on the item itself.
How does the actual error take effect? The buyer must notify us of any real defect together with a precise description of it and at his own expense within the statutory period. At the same time, the buyer allows us to inspect the item.
In which cases should I claim a factual error? In cases where the goods do not have a warranty. It must be enforced within the legally prescribed time limits. The right to assert factual errors is more precisely regulated by the provisions of the Consumer Protection Act.
The consumer can assert his rights from a material defect if he informs the seller about the defect within two months from the day the defect was discovered. In the error notification, the consumer must describe the error in more detail and allow the seller to inspect the item. The consumer can notify the seller of the defect personally, for which the seller must issue a certificate, or send it to the store where the item was purchased, or to the representative of the seller with whom he concluded the contract. The seller is not responsible for material defects in the goods that become apparent after two years have passed since the item was delivered. If the subject of the contract between the seller and the consumer is a used item, the seller is not liable for material defects in the goods that become apparent after a year has passed since the item was delivered. A defect in the goods is considered to have already existed at the time of delivery if it appears within six months of delivery. The consumer, who has correctly informed the seller about the error, has the right to demand from the seller that:
remedy a defect in the goods or
refund part of the amount paid in proportion to the error or
replaces defective goods with new, flawless goods or
returns the amount paid.
In any case, the consumer also has the right to demand compensation from the seller for damages, and in particular reimbursement of the costs of materials, spare parts, work, transfer and transportation of products, which arise as a result of fulfilling the obligations from the previous paragraph of this article. The consumer’s rights from the first paragraph expire after two years from the day he notified the seller about the factual error.
COMPLAINTS AND DISPUTES
The provider complies with applicable consumer protection legislation. The provider makes every effort to fulfill its duty, to establish an efficient complaint handling system and to designate a person with whom, in case of problems, the buyer can contact by phone or e-mail. The complaint is submitted via the e-mail address email@example.com.
The appeal process is confidential. The provider is aware that an essential characteristic of a consumer dispute, at least as far as judicial resolution is concerned, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle for the consumer not to initiate a dispute before the court. Therefore, the provider makes every effort to resolve any disputes amicably.
The court in Ljubljana is competent for any disputes that cannot be resolved amicably.