RIGHT OF WITHDRAWAL
In accordance with EU consumer protection law, customers located in the European Union have the legal right to withdraw from a purchase within 14 days of receiving the goods without giving any reason, unless an exception applies.
Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to the following items, as permitted under EU law:
Goods that are clearly marked as final sale.
All items sold in our shop are final sale and non-refundable, and therefore no returns or refunds are offered, except where required by law.
By completing your purchase, you acknowledge and agree that the item is final sale and that you are not entitled to a refund or return under the above exceptions.
Faulty or Incorrect Goods
This policy does not affect your statutory rights under EU law.
If you receive an item that is:
defective,
damaged in transit, or
incorrect,
please contact us within 14 days of delivery at sales@thefig.si, including your order number and clear photos of the issue. Where required by law, we will offer a replacement, repair, or refund.
WARRANTY
Items have a warranty if it is stated so on the warranty card or invoice. The guarantee is valid if the instructions on the guarantee sheet are followed and upon presentation of the invoice. The warranty periods are indicated on the warranty sheets or on the invoice. Warranty information is also provided on the article presentation page. If there is no warranty information, the item has no warranty.
